FLS MOBILE FLOW EDITION

Dynamic real-time scheduling with permanent connection to your employees.

FLS MOBILE FLOW EDITION

Our Idea: A mobile field service solution that harnesses the power of digitization to support on-site employees efficiently and effortlessly, without adding extra workload.

In addition to transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire process. Your field service team can focus on what truly matters – delivering exceptional customer satisfaction.

From notifications about the engineer's arrival or delivery at the customer's premises via text message to live on-route tracking, we ensure customer waiting times are minimized.

Our integration with dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, allowing for seamless integration of same-day and ad-hoc requests into the route schedule.

The Next Level: Transitioning fully digital workflow processes to an app with FLS MOBILE FLOW EDITION.

Are you currently modeling your processes in the BPMN standard or planning to do so in the future?

Now, you can effortlessly transfer these processes to your field service app. It offers intuitive and user-friendly integration, providing exactly the queries and process steps needed for each individual service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes using the BPMN standard. This tool set facilitates rapid digitization of processes in a compact manner.

• User and Role Reference: Clear, simple, and self-explanatory user guidance that supports the skill set of the engineer/driver and minimizes error potential during execution.

• Data Transmission: All necessary deployment data (such as customer master data, object data, and material data) is transmitted to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integration with mapping services like Google Maps or individual GEO systems.

• Partner Integration: Easy integration of partners and service providers via link sharing.

• Staff Radar: Displays nearby engineers, allowing them to view the locations of colleagues for assistance with calls.

• Push Notifications: Sends alerts to engineers, especially in emergencies.

• Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) at a defined time (e.g., 30 minutes before the appointment) via text message or email, with live on-route tracking available.

• On-Premise Data Recording: Captures call and feedback data, both online and offline.

• Independent Appointment Scheduling: Field engineers can set binding appointments, which are integrated into FLS Real-Time-Scheduling.

• Checklists and Reports: Records checklists, reports, and updates to master data.

• Information Provision: Provides all necessary information regarding the scope and content of work, deadlines, and customer and machine or system data.

• Real-Time File Exchange: Allows for the exchange of photos and documents in real time, with files in common formats (such as photos, Word, Excel, PDF) attachable to calls and directly transferable to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment for both the customer and engineer.

• Mobile Time Recording: Tracks activities and absences.

• Mobile Materials Management: Includes van stocktaking, allowing for direct booking and reordering of used materials, transparent recording of material exchanges between colleagues, and management of material groups, locations, storage facilities, and inventory.

  • Handles serialized materials
  • Books material movements
  • Processes purchase or restock requests

For questions or additional information, call us at +49 431 239 710 or email us at: [email protected]

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!